We will accept returns for refund or exchange if notified within 4 days of receipt of the product with exceptions (tracking number will be checked). NO returns will be accepted for any pet treats including cookies, rawhides, hard bones or other editable treats for animals, unless there is a manufacture recall. We will accept a return for exchange within 7 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 7 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns are subject to a 20% restocking fee.
If goods are damaged during shipment, save the item, the box and all packing material. Notify us as soon as possible and we will place a claim with USPS or Fedex. You may have to allow a USPS or FedEx representative access to inspect the damaged merchandise and packaging before an adjustment can be made. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.