United States Shipping
Maryland Residents will be charged 6% sales tax on their order.
KaJo Pets ships to all US addresses by FedEx and/or USPS.
Post Office Box, Alaska and Hawaii Shipments
KaJo Pets ships to Post Office Boxes, Alaska and Hawaii by either US First Class Mail or US Priority Mail. Priority Mail usually takes 2-3 days and First Class Mail can take 2-8 days. Weather permitting.
KaJo Pets will ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries.
Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized.
Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post Office at 10-14 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. KaJo Pets has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.
Customs, Duty Tax and VAT – Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. KaJo Pets will not falsify any information on the customs forms.